October 25, 2007
The other day, after a follow-up telephone conversation with a ‘future client’, I realized it was a pretty good microcosm of how most of my conversations with clients go: For instance: This Small Business Owner had “back-burnered” his decision about retaining an accounting professional in favor of running his business’ day-to-day operations. He was happy [...]
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September 3, 2007
Here is an observation from Seth’s Blog: Jason is running a long comment-thread at his blog about what a seamless user experience might be. What’s seamless, he asks… The answers are pretty predictable, and mostly correct. The thing is, seams are important. Try throwing a baseball or a football without seams. Wear clothes without seams [...]
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